Segmented Email: It’s Not Personalization!

I received an amusing and frustrating email from an analyst firm promoting a report on personalized email. Seeing as how Reflektion recently launched our 1 to 1 Personalized email solution, I had to open it and try to capture some of the insight provided by the analyst report. To my… Read More

5 Lessons on Prime Day and Personalization

Like everybody else, I’ve been seeing a lot of buzz around prime day. For several weeks, the commercial with the dancing box man has been promising me “better than Black Friday” deals and amazing perks for Prime members. And since I’m currently in the market for a new color printer,… Read More

The Personalization Bubblegum is all Chewed Up

Personalization is a word that’s been chewed around quite a lot in our industry. Everyone seems to have ideas of what it should mean. And tech marketers are shameless about stretching out its definition to be sure it includes their own product or service. Everyone has blown so much hot… Read More

Digital Merchandising: 3 Ways to Get it Right

Have you mastered the art of digital merchandising on your eCommerce site? Digital merchandising is a crucial part of a successful eCommerce business. It’s the secret to engaging your shoppers and guiding them towards making a purchase. When it’s done intelligently, your shoppers are not only more likely to buy the goods… Read More

The Most Powerful Data Available to Marketers

The results are in: According to a new report published by eConsultancy, 74% of senior marketers at $100m companies believe that first-party data (e.g. a visitor’s clicks, search, add to carts, purchases, general behavior on your site) provides the greatest insight into digital consumers. Those same marketing professionals dismissed third-party data… Read More

Guide to Unlocking Shopper Intent

What happens when a digital store flat out ignores its shoppers? You miss out on opportunities for conversions and engagement. It’s what many eCommerce marketers are doing by not getting personalization right and not capturing and responding to their shopper’s real time intent. GET THE GUIDE  Our latest guide, Unlocking… Read More

3 Expectations Shoppers Have from You

This article was first published in the “From the Field” section of on June 12th, 2015 as a “CMO exclusive” with our CMO Kurt Heinemann.  When people first learned how to shop online in the late 1990s and early 2000s, they played according to the rigid rules dictated by the early… Read More

True 1 to 1 Email

What happens when the power of 1 to 1 Personalization extends to email marketing? Something powerful, which is causing eCommerce marketers to ditch the batch and blast approach to email and re-imagine how they can engage with their shoppers individually offsite. One of the most requested features from our clients… Read More

When You Hear the Word Personalization at IRCE

Today marks the official kickoff of IRCE. And we’re looking forward to seeing you at booth 1543. Sessions will be focused on everything from cross-device marketing, what to look for in web analytics, and how smaller retailers can compete with bigger players. And of course, as has been the case… Read More

How Cafe Britt Nailed it with their eCommerce Personalization Strategy

Cafe Britt is a leading gourmet coffee and chocolates brand, with over 100 stores and an eCommerce business that’s generating impactful results. But their eCommerce business wasn’t always as successful as it is today. For a while, Cafe Britt didn’t feel like their site was connecting to shoppers nearly as… Read More

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