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2020 Annual eCommerce Personalization Report

98% of respondents agree eCommerce personalization is important for driving engagement among customers. 


Through this industry report, you’ll learn the key challenges and trends occurring in the market as digital commerce practitioners evaluate, and apply personalization technologies to eCommerce businesses.

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Reflektion Delivers

Know and Leverage Customers' Real Time Purchase Intent

Reflektion understands the individual intent and preferences of each customer and intelligently responds in real time. When combined with our knowledge of your brand’s product offerings, these insights allow you to leverage your most relevant content or products to influence each customer at every relevant point of engagement.

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Your Innovation Partner

Product Intelligence

It’s not enough to know your customer. To match them with the perfect product, you must also know your catalog. With an indexing rate of over 1 million documents per minute, our platform grasps the entirety of your catalog quickly and uses this knowledge to match shoppers with the most relevant products.

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Read what 451 Research has to say about Reflektion

“Reflektion’s AI-enabled personalization platform weighs both the ‘what’ and ‘why’ equally, giving a more complete picture for its machine-learning algorithms to work with. This includes the ability to recognize patterns, comprehend intent, predict, problem solve, identify actions and make decisions, which can result in creating a more immersive shopping experience.”

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Our Latest Insights

Announcing the 2020 Annual Reflektion eCommerce Personalization Report

Online shoppers have been filling their carts with increasing gusto every year, and 2020 brought a surge in eCommerce that few could have predicted. The coronavirus pandemic has underscored the sheer range of products consumers can buy anywhere, at any hour of the day, and from any device. For online businesses, competition is fierce on...

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Curbside Pick-Up: The Time Is Now

Long before COVID-19 came along and disrupted our way of life, the option to “buy online, pick up in-store” (BOPIS) was a popular perk that had begun to change the way we shop. Although shipping times are accelerating to meet online shoppers’ mounting appetite for convenience, retailers had begun to realize that giving customers the...

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