Category: Trends

Bring the Omni View of the Customer to life

Consumer expectations continue to rise: this statement shouldn’t be news to you. Shoppers are engaging in-store and online — and are expecting a unified experience across all touchpoints.  Despite the shift in expectations, retailers have in many ways been slow to catch up on personalizing the omni-channel shopper experience.  It’s… Read More

Curbside Pick-Up: The Time Is Now

Long before COVID-19 came along and disrupted our way of life, the option to “buy online, pick up in-store” (BOPISBOPIS is an acronym for Buy Online, Pick Up in Store. The acronym is also sometimes written as BOPUS. Click-and-mortar r… More) was a popular perk that had begun to change… Read More

Improve the B2B Commerce Experience through AI

B2C commerce has undergone a radical digital transformation in the last decade. Amazon has made sure of that, giving consumers an easy and convenient shopping experience that has been elevated to the loftiest of golden standards, especially for tech-savvy millennials. What is becoming increasingly apparent, however, is that millennials have… Read More

Customer engagement — not just experience — is the key to eCommerce Growth

There was a time when creating a positive customer experience was as simple as providing a good selection, competitive prices, and friendly, knowledgeable service. In today’s digital sphere, however, consumers are much more demanding and discerning. When customers visit an eCommerceeCommerce, also known as electronic commerce, digital commerce, or internet… Read More

Announcing the 2019 eCommerce Personalization Report

As consumer choice expands and attention spans shrink, the imperative to personalize the online shopping experience becomes even more important. It’s important for leading brands and retailers to understand the key trends in eCommerceeCommerce, also known as electronic commerce, digital commerce, or internet commerce, refers to the buying and selling… Read More

Stronger Together: BOPIS and AI-powered Personalization

Now trending: BOPISBOPIS is an acronym for Buy Online, Pick Up in Store. The acronym is also sometimes written as BOPUS. Click-and-mortar r… More (or BOPUS) “Buy Online and Pick Up In-Store” (BOPIS or BOPUS) has been around for a while, but it’s only now that BOPIS is picking up… Read More

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